Privacy Policy
How we collect, use, and protect your information
Information We Collect
We collect information you provide directly to us when you create an account, book festival experiences, contact organizers, or communicate with us. This includes your name, email address, phone number, payment information, and preferences for cultural experiences.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process bookings and payments, communicate with you about your reservations, send you updates about festivals and cultural events, and ensure the safety and authenticity of experiences.
Information Sharing and Disclosure
We may share your information with festival organizers and cultural guides to facilitate your bookings, with payment processors to handle transactions, with service providers who assist in our operations, and when required by law or to protect our rights and safety.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
International Data Transfers
As we operate internationally and work with festival organizers across Japan, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for tax and legal purposes.
Your Rights and Choices
You have the right to access, update, or delete your personal information, opt out of marketing communications, request data portability, and lodge complaints with supervisory authorities. Contact us to exercise these rights.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings or our cookie banner.
Third-Party Services
Our platform integrates with third-party services including payment processors, mapping services, and analytics providers. These services have their own privacy policies governing their use of your information.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
Marketing Communications
We may send you promotional emails about new festival experiences, cultural events, and special offers. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.
Account Information
You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately of any unauthorized use of your account or any other security concerns.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, sending you an email notification.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us at hello@kavrionaamber.com or call +81-29-830-8236. You can also reach us at our office in , Japan.